Capita is responsible for all the administration involved when you join Atlas, leave, retire or die and keeping all records. If you have any query about your membership, your options, your benefits or about Atlas in general, please contact them via the Helpline (0345 121 3389) or by writing to them;

The Atlas Administration Team
Capita
PO Box 555,
Stead House,
Darlington,
DL1 9YT

or by email at memberenquiries@atlasmastertrust.co.uk.

The Pensions Regulator protects the UK’s workplace pensions. They make sure that employers, trustees, pension specialists and business advisers fulfil their duties to scheme members. You can contact them at:

Napier House
Trafalgar Place
Brighton
BN1 4DW

or phone 0345 600 1011 or online at: www.thepensionsregulator.gov.uk

The Registrar of Occupational and Personal Pension Schemes acts as a tracking agency for members of pension schemes who have lost touch with their former employers, or the trustees or providers of their previous schemes. Atlas is registered with the Registrar. If you need to contact the Registrar about a previous employer’s pension arrangement, their address is:

Pension Tracing Service
The Pension Service
Tyneview Park
Whitley Road
Newcastle upon Tyne
NE98 1BA.

Professional financial advisers are able to provide impartial and personal advice about your pension options – such as whether to join a particular arrangement and whether to transfer benefits. Because your employer, the Trustee and Capita are prevented by law from giving you this kind of advice, you may find it helpful to talk to a professional financial adviser. Make sure that the person or organisation you use is regulated by the Financial Conduct Authority though.

You can obtain a list of independent financial advisors (IFAs) in your area from the IFA Consumer Helpline on 0330 1000 755 or visit their website at www.unbiased.co.uk. You may be charged a fee for any advice you receive and your employer does not cover the cost of this advice.

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