• Help with money and pensions

  • Where to get help with Atlas

    If you need help with anything Atlas you can contact the administration team.

    If you need to speak to the Atlas Administration Team, please use the following details:

    Call: 0345 121 3389
    Email: memberenquiries@atlasmastertrust.co.uk

    The Pension Advisory Service (TPAS)
    TPAS is an independent voluntary organisation that gives free help and advice to anyone who has an issue with their company or personal pension scheme. TPAS can be contacted on 0800 011 3797 or at www.pensionsadvisoryservice.org.uk

    The Pensions Ombudsman
    If TPAS cannot help, members can contact the Pensions Ombudsman if your complaint is how your pension has been administered. It’s a free and impartial organisation and has legal powers to uphold or reject complaints. They can be contacted by phone on 0800 917 4487, via email at enquiries@pensions-ombudsman.org.uk or you can visit www.pensions-ombudsman.org.uk

  • Where to find financial help and advice

    If you need help with your finances (and that’s not just help with pensions), you can use the following contacts:

    Money and Pensions Service (MAPS)
    This service is bringing together the three existing providers of government-sponsored financial guidance. These services are:

    • Pension Wise
    • The Pensions Advisory Service
    • The Money Advice Service

    MAPS can be contacted on via www.moneyandpensionsservice.org.uk by email contact@maps.org.uk or by phone on 0115 965 9570.

    Financial Services Register
    If you need financial advice, you can find an independent financial adviser (IFA) in your area by visiting register.fca.org.uk

    Please note that an IFA will normally charge you for the advice they provide so you need to check this with them. Atlas does not cover the cost of any such advice.

  • How to get back in contact with your old pension schemes

    If you have lost contact with a previous pension scheme, you can contact the Pension Tracing Service to try to trace your benefits. The website is www.gov.uk/find-pension-contact-details or you can phone 0800 731 0193 or +44 (0)191 215 4491 from outside the UK.

  • Tax and your pension

  • Are lump sum payments on death taxed?

    Lump sum payments on death are payable under discretionary trusts, which means inheritance tax is not paid.

  • Do I pay tax on my pension?

    When you decide to take your benefits, you have the option currently to take up to 25% tax-free. The rest will be taxed, whether lump sum or pension, the payments are taxable in the same way as earned income.

    If you decide to take some money from your pension account now and leave the rest for later, then the 25% tax-free lump sum will be in relation to the amount that you take now. The rest of it may have its own 25% tax-free element that you get when you take it.

  • Change of circumstances

  • Divorce and dissolving a civil partnership

    If you are going through a divorce or dissolving a civil partnership, it is possible to split your pension account (as a way of dividing your overall shared assets).

    Either you or your former partner can ask a court to grant a ‘pension sharing’ order. If the court grants the order, your former partner will receive a transfer value for part of your pension account, which they transfer out into an arrangement of their choice.

    If you are going through a divorce or dissolving a civil partnership and you want to know what your options are, please contact the administrator.

  • Maternity or family leave

    For more details about what your employer will do when you go on leave, please contact your HR department for details about what your employer pays and for how long.

  • Other reasons

    For more details about what your employer will do when you go on leave, please contact your HR department for details about what your employer pays and for how long.

  • Leaving Atlas

  • Can I leave Atlas but stay with my employer?

    You can choose to leave Atlas at any time, without leaving your employer. This is called ‘opting out’. You will have the same benefit choices as someone who leaves the company. You can find more details about what happens when you leave Atlas here.

    You can re-join Atlas at a future date, if you change your mind.

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